ServiceNow System Upgrade
Health Care client which had large IT setup across various cities in United States used ServiceNow for Service Management across various departments including IT, HR, Facility etc. System had multiple integrations and various customization as per business needs. They realized the need of platform upgrade to incorporate the latest ServiceNow feature and be up-to date …
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Read More >>Transforming IT Service Management in the Retail Industry: A Case Study on Migrating from In-House Chatbot to ServiceNow’s Virtual Agent
Our client is a renowned retail company based in the United States, committed to delivering outstanding customer experiences through seamless IT support. To overcome limitations in their existing in-house chatbot solution and leverage advanced automation capabilities, the client partnered with Ripton Solutions for migration to ServiceNow’s Virtual Agent.
Read More >>Enhancing IT Helpdesk Services: UK Customer Case Study
One of our clients, a leading UK-based organization, faced various IT challenges that hindered their operational efficiency and employee productivity. With a large workforce spread across multiple locations, they struggled to provide timely and effective IT support. Recognizing the need for a solution, Our client partnered with Ripton Solutions to transform their IT Helpdesk services.
Read More >>Enhancing User Experience: Streamlining IT Helpdesk for a Nordic Customer
Our Nordic customer, a leading technology company, operates across multiple regions and serves a diverse user base. With a complex IT infrastructure and a growing number of employees, they faced significant challenges in delivering an optimal user experience through their IT Helpdesk.
Read More >>Transforming Helpdesk Operations for Streamlined Support: Manufacturing Enterprise Case Study
A leading manufacturing enterprise in the United States faced challenges in their helpdesk operations. With a growing employee base and complex IT infrastructure, the organization struggled to provide efficient and timely support to their workforce. Seeking a solution, the enterprise partnered with Ripton Solutions to transform their helpdesk operations.
Read More >>Streamlining IT Service Management in the Retail Industry: A Case Study on Migrating from In- House Chatbot to ServiceNow’s Virtual Agent
Our client is a prominent retail company based in the United States, known for its vast product offerings and exceptional customer service. With a customer-centric approach, they strive to provide seamless IT support to their employees and enhance the overall user experience. However, their existing in-house chatbot solution was facing limitations in terms of functionality, …
Read More >>Streamlining HR Support Services using ServiceNow HRSD Module for our Healthcare Client
Our client is a prominent Healthcare company based in the United States, which has operations in various cities. With a large workforce and complex IT infrastructure, the organisation faced challenges in managing support services efficiently. The manual, disparate systems led to slow response times, limited visibility into ticket status, and dissatisfied employees. To overcome these …
Read More >>Streamlining IT Support and Enhancing Productivity for Our Client
Our Client is a mid-size commercial organisation operating in the manufacturing sector. With a workforce of over 500 employees and multiple locations, they faced significant challenges in managing IT support requests efficiently and ensuring seamless operations across their business units.
Read More >>Transforming IT Helpdesk Services: A Case Study on Transitioning from an Incumbent Vendor to Ripton Solutions
Our customer, a leading organization in the finance industry, was facing significant challenges with their incumbent vendor in managing their IT helpdesk services. The low customer satisfaction (CSAT) or Net Promoter Score (NPS), low self-service adoption, high reopen ticket count, and low SLA compliance were hampering their IT support operations. In search of a reliable …
Read More >>Transforming IT Helpdesk Services: A Case Study on Transitioning to Ripton Solutions
Our customer, a growing organization in the retail industry, was managing their IT helpdesk services internally. As their business expanded, the increasing volume of IT support requests became challenging to handle effectively. Seeking a more efficient and scalable solution, they decided to partner with Ripton Solutions for outsourcing their IT helpdesk services.
Read More >>Streamlining IT Operations: A Successful ServiceNow Upgrade Project
Our Client is a global organization operating in the manufacturing industry. With a vast IT infrastructure and a growing employee base, Our client relies heavily on ServiceNow as their primary IT service management platform. However, their current version of ServiceNow was outdated, lacking essential features, and impeding their ability to meet the evolving needs of …
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Read More >>Driving ServiceNow Excellence: Case Study on ServiceNow Support Services and Enhancements for a Global Healthcare Provider
Our Healthcare Client, a leading global healthcare provider, has been utilizing ServiceNow as their core IT service management platform for over a year. Seeking to optimize and enhance their ServiceNow operations, Our Healthcare Client partnered with Ripton Solutions for ServiceNow Support Services and Enhancements.
Read More >>Empowering Seamless ServiceNow Operations: Case Study on ServiceNow Application Support Services by Ripton Solutions
A leading multinational organization in the financial services sector, relied heavily on ServiceNow to manage their IT service management processes. However, they faced challenges in effectively managing and maintaining their ServiceNow platform. Seeking to optimize their ServiceNow operations, Our Client partnered with Ripton Solutions for ServiceNow Application Support Services.
Read More >>Driving Strategic Portfolio Management Success in the Oil & Gas Domain: A Case Study with a Leading UK Client
Our client, a prominent player in the UK’s oil and gas industry, faced challenges in effectively managing their portfolio of projects, investments, and resources. With a vast array of initiatives and limited visibility into their portfolio’s performance, they sought a robust Strategic Portfolio Management solution to align their investments with organizational goals, optimize resource allocation, …
Read More >>Unleashing Software Asset Management Success: Achieving Compliance, Efficiency, and Cost Savings for a Leading US Client – A Case Study with 30% Reduction in Costs
Our client, a prominent US-based company in the technology and manufacturing sector, faced significant challenges in effectively managing their software assets across their extensive operations. With a diverse range of software applications and licenses, they encountered difficulties in maintaining compliance, tracking usage, and optimizing costs. Recognizing the need for a comprehensive Software Asset Management (SAM) …
Read More >>Streamlining Hardware Asset Management in the Retail Industry: A Case Study on ServiceNow Implementation by Ripton Solutions for a Nordic Customer
Our client is a prominent retail business based in the Nordic region, specializing in providing a wide range of products to its customers. With a large and geographically dispersed IT infrastructure, managing hardware assets efficiently became a significant challenge for the organization. To address this, the client partnered with Ripton Solutions for the implementation of …
Read More >>Streamlining IT Operations for Improved Efficiency: ServiceNow ITOM Implementation Case Study
The organization has achieved a 30% reduction in manual effort and a 25% decrease in administrative tasks through the consolidation of IT operations and streamlined processes. Siloed systems were eliminated, enabling centralized management and improved collaboration.
Read More >>Revolutionizing IT Service Management: A Case Study on ServiceNow Implementation by Ripton Solutions for a Leading US-based Oil and Gas Company
Our customer, a leading organization in the finance industry, was facing significant challenges with their incumbent vendor in managing their IT helpdesk services.
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