Ripton Customer Service Management (CSM) offering helps customers to enhance service operations and foster customer engagement through the integration of digital workflows. By connecting customer service with other departments within the organization, we can swiftly and proactively address customer issues. Our approach extends beyond traditional customer service by bridging the front, middle, and back offices.

With our industry expertise and deep understanding of the platform, we can assist you in automating repetitive requests and intelligently routing tasks to the appropriate teams. This streamlines the resolution process, ensuring efficient and effective outcomes for your customers.

CSM Modules Expertise

Case Management
Agent Workspace
Omni-Channel Connects
Knowledge Management
Advance Work Assignment
Guided Decision
Virtual Agent
Surveys and Feedbacks

Ripton CSM Offering helps you in


Resolve Rapidly

by providing a personalized attention to customer


Promote Self Service

from portal integrated with knowledge, service catalogs, communities and chat-bots


Boost agent efficiency

using TASK intelligence

With Ripton Solutions our Clients and Partners have experienced


increase in FCR (First Contact Resolution)


decrease in inquiry resolution time


decrease in daily ticket volume