Ripton Customer Service Management (CSM) offering helps customers to enhance service operations and foster customer engagement through the integration of digital workflows. By connecting customer service with other departments within the organization, we can swiftly and proactively address customer issues. Our approach extends beyond traditional customer service by bridging the front, middle, and back offices.
With our industry expertise and deep understanding of the platform, we can assist you in automating repetitive requests and intelligently routing tasks to the appropriate teams. This streamlines the resolution process, ensuring efficient and effective outcomes for your customers.
CSM Modules Expertise
Ripton CSM Offering helps you in
Resolve Rapidly
by providing a personalized attention to customer
Promote Self Service
from portal integrated with knowledge, service catalogs, communities and chat-bots
Boost agent efficiency
using TASK intelligence
With Ripton Solutions our Clients and Partners have experienced
60%%
increase in FCR (First Contact Resolution)
50%%
decrease in inquiry resolution time
40%%
decrease in daily ticket volume
