Customer Background

Our client is a prominent retail business based in the Nordic region, specializing in providing a wide range of products to its customers. With a large and geographically dispersed IT infrastructure, managing hardware assets efficiently became a significant challenge for the organization. To address this, the client partnered with Ripton Solutions for the implementation of ServiceNow’s Hardware Asset Management solution.

Challenges Faced

  • Lack of Visibility: The client struggled with gaining real-time visibility into their hardware assets, including inventory, location, and utilization data. This lack of visibility hindered effective asset tracking, planning, and optimization.
  • Manual Processes: The existing manual processes for hardware asset management were time-consuming and error-prone. The client's IT team had to rely on spreadsheets and manual data entry, leading to inaccuracies and inefficiencies.
  • Compliance and Risk: Inadequate tracking and management of hardware assets posed compliance and security risks for the organization. The client needed a robust solution to ensure adherence to regulatory requirements and mitigate the risk of unauthorized access or data breaches.
  • Cost Optimization: Without a comprehensive hardware asset management solution, the client struggled to optimize costs associated with procurement, maintenance, and disposal of assets. The lack of visibility and control over asset lifecycles resulted in unnecessary expenses.

Solution Implemented

Ripton Solutions worked closely with the client to implement ServiceNow’s Hardware Asset Management solution. The implementation process involved the following key steps:

Requirements Analysis

Ripton Solutions conducted an in-depth analysis of the client’s hardware asset management needs, including asset tracking, compliance, and cost optimization.

System Configuration

Ripton Solutions configured the ServiceNow platform according to the client’s specific requirements, including asset identification, categorization, and relationship mapping.

Data Migration and Integration

The client’s existing hardware asset data was migrated to the ServiceNow platform, ensuring a seamless transition and data integrity. Ripton Solutions also integrated the solution with other relevant systems, such as procurement and finance, to enable data synchronization and streamline processes.

Automation and Workflow Design

Ripton Solutions automated key processes, such as asset tracking, maintenance, and retirement, using ServiceNow’s workflow capabilities. This eliminated manual intervention, reduced errors, and improved overall efficiency.

Reporting and Analytics

Ripton Solutions implemented customized reports and dashboards to provide real-time insights into hardware asset utilization, compliance status, and cost optimization opportunities. This enabled informed decision-making and proactive management of assets.

Benefits perceived

Enhanced Visibility

The implementation of ServiceNow’s Hardware Asset Management solution provided the client with real-time visibility into their hardware assets across locations, enabling effective tracking, planning, and utilization optimization.

Streamlined Processes

Manual processes were replaced with automated workflows, reducing the time and effort required for asset management tasks. This resulted in improved efficiency and accuracy, allowing the client’s IT team to focus on strategic initiatives.

Compliance and Risk Mitigation

The solution ensured compliance with regulatory requirements and reduced the risk of unauthorized access or data breaches. The client had better control over hardware assets, ensuring data security and integrity.

Cost Optimization

By gaining insights into asset lifecycles, the client was able to optimize procurement, maintenance, and disposal costs. Improved visibility and data-driven decision-making resulted in reduced expenses and increased cost efficiency.

Scalability and Adaptability

ServiceNow’s Hardware Asset Management solution provided a scalable and adaptable platform that could accommodate the client’s growing business needs. As the organization expanded, the solution could easily scale to manage additional hardware assets and locations.


The successful implementation of ServiceNow’s Hardware Asset Management solution by Ripton Solutions empowered our Nordic retail customer to overcome their hardware asset management challenges. The streamlined processes, enhanced visibility, compliance adherence, and cost optimization capabilities provided a strong foundation for efficient and effective management of hardware assets. Ripton Solutions’ expertise and commitment to customer success ensured a seamless transition and the realization of tangible business benefits for the client.