ServiceNow has grown exponentially in these last few years and has proven itself to be highly effective and powerful in transforming the IT. It offers real time communication and integration with other tools and is at the forefront of Paas (Platform as a service). There is a solution with ServiceNow for IT, HR, Customer Service, Marketing, Security, Governance and Risk and more.
For example, in Customer Service, ServiceNow enables you to derive high productivity from your workforce by allocating requests to a resource who is appropriately skilled, automatically. Since all the channels of communication including email, chat, phone and social media are integrated, it becomes simpler to connect with the customers and forward their requests to the concerned departments for a quicker resolution.
It requires a very less amount of configuration and hence can let you see the results in productivity in no time. It makes routine activities much simpler and faster, leading to a growth oriented process.