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Enhancing Customer Service Management with Ripton
Ripton Customer Service Management (CSM) offering helps customers to enhance service operations and foster customer engagement through the integration of digital workflows. By connecting customer service with other departments within the organization, we can swiftly and proactively address customer issues. Our approach extends beyond traditional customer service by bridging the front, middle, and back offices. With our industry expertise and deep understanding of the platform, we can assist you in automating repetitive requests and intelligently routing tasks to the appropriate teams. This streamlines the resolution process, ensuring efficient and effective outcomes for your customers.
CSM Modules Expertise
Ripton Solutions helps organizations optimize Customer Service Management by automating repetitive tasks and intelligently routing requests. We streamline service operations, improve response times, and enhance overall customer satisfaction.
- Case Management
- Agent Workspace
- Omni-Channel Connects
- Knowledge Management
- Advance Work Assignment
- Guided Decision
- Virtual Agent
- Surveys and Feedbacks
With Ripton Solutions our Clients and Partners have experienced
count%
Increase in FCR (First Contact Resolution)count%
Decrease in inquiry resolution timecount%
Decrease in daily ticket volumeOur Solutions
Ripton CSM Offering helps you in
Resolve Rapidly
Provide personalized attention to customers, enabling faster and more effective issue resolution.
Promote Self Service
Empower users with a self-service portal integrated with knowledge bases, service catalogs, communities, and chatbots.
Boost Agent Efficiency
Enhance agent productivity and decision-making with TASK intelligence and automation.
Clients and Partners
