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Helpdesk Support
The Ripton team provides comprehensive Helpdesk services, allowing organizations to delegate the daily operations, maintenance, and support of their ServiceNow platform to skilled professionals. Our experts deliver prompt technical assistance, efficiently troubleshoot issues, and implement solutions to resolve platform-related challenges. By ensuring continuous support and minimizing disruptions, we help maintain a seamless and productive user experience, enabling your teams to focus on strategic initiatives while we handle the technical complexities.
Our Services
Our Helpdesk offering includes:
- Prioritizing incidents based on impact and urgency.
- Assigning incidents to appropriate support personnel for resolution.
- Regularly updating incident tickets with relevant information.
- Informing users of incident progress and resolution status.
- Conducting post-incident reviews to identify opportunities for improvement.
- Prioritizing requests based on impact and urgency.
- Assigning requests to appropriate support personnel for resolution.
- Regularly updating request tickets with relevant information.
- Informing users of request progress and resolution status.
- Conducting post-request reviews to identify opportunities for improvement.