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Seamless ServiceNow Upgrade for a Healthcare Leader

About

A major healthcare organization in the United States relied on ServiceNow to manage operations across IT, HR, and Facilities. With multiple integrations and customizations, the system needed an upgrade to leverage new features, boost performance, and enhance security. Ripton Solutions executed a smooth ServiceNow upgrade with zero downtime, ensuring uninterrupted access to critical applications.

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Our Services

Ripton’s Approach

Perform Yearly Version upgrade and following n-1 release to migrate to stable ServiceNow upgrade

Defining a sequential steps of system clone and upgrading sandbox instance

  • Identifying the custom updates and try to move to OOB updates if possible.
  • High level regression testing across sub-prod instances and fixing issues so that BAU is kept intact

Identifying areas which can be useful for teams across organization and recom- mend them to ServiceNow platform owner

Key Benefits

Key Benefits

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30% less than planned

3 weeks of Completion

Maintaining industry standard

Keeping BAU intact

List of new features which can beincorporated

CONCLUSION

Service

One of the most important annual activity of System Upgrade was well planned and executed and we thank Ripton Solution to make this successful keeping our business continuity intact” – CTO, Health Care client

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