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15 October 2024
IT Consulting Can Boost
15 October 2024
Optimizing ServiceNow Operations for a Global Financial Services Firm
A leading multinational in the financial services sector relied on ServiceNow for IT service management but faced challenges in managing and maintaining the platform. To optimize operations, they partnered with Ripton Solutions for ServiceNow Application Support Services.
Our Services
Solution Implemented
Ripton Solutions took over the day-to-day management and administration of the ServiceNow platform, ensuring optimal performance, stability, and availability.
Ripton Solutions established efficient incident and request management processes within ServiceNow, ensuring timely resolution and effective communication with users.
Ripton Solutions implemented a proactive patch management strategy, ensuring the timely application of ServiceNow patches and updates to maintain platform security and compatibility.
Ripton Solutions conducted regular performance assessments, identifying and resolving performance bottlenecks to optimize the ServiceNow platform’s speed and responsiveness.
Ripton Solutions implemented governance and compliance frameworks tailored to Our Client’s requirements, ensuring adherence to industry regulations and internal policies.
Ripton Solutions’ support team took charge of managing and optimizing ServiceNow subscriptions and licenses, ensuring cost-effective utilization and compliance with licensing agreements.
Key Benefits
Get In TouchBenefits perceived
Ripton Solutions’ expertise in platform administration and performance optimization resulted in increased platform stability, minimizing downtime and improving user experience.
With Ripton Solutions’ streamlined incident management processes, Our Client experienced reduced incident resolution times, leading to increased user satisfaction and productivity.
Through effective patch and release management, Ripton Solutions ensured that Our Client’s ServiceNow platform remained up to date with the latest security patches and updates, mitigating potential risks.
Ripton Solutions’ implementation of governance frameworks and adherence to industry regulations ensured that Our Client maintained compliance with data security and privacy standards.
By outsourcing ServiceNow application support to Ripton Solutions, Our Client achieved cost savings by eliminating the need to invest in dedicated internal resources and training.
Ripton Solutions’ support team effectively managed and optimized ServiceNow subscriptions and licenses, ensuring compliance with licensing agreements and maximizing cost savings.
CONCLUSION
Ripton Solutions’ ServiceNow Application Support Services transformed customers’ ServiceNow operations, providing seamless platform management, efficient incident resolution, up-to-date patch management, compliance with industry regulations, and streamlined subscription management. By leveraging Ripton Solutions’ expertise and proactive approach, Customer experienced improved platform stability, enhanced user satisfaction, reduced incident resolution times, achieved cost optimization, and maintained compliance with licensing agreements.