Servicenow Business Analyst.

Participates in the development of functional business requirements and helps users assess priorities for both business process and technology solutions.

Understands business processes and priorities, evaluates alternative solutions, and contributes to technology recommendations to improve business operations.

Develops business and system requirements, functional designs, process flows, and test plans.

Conducts system testing and facilitates user acceptance testing.

Collaborates with peers to coordinate end-to-end delivery of technology solutions to business groups.

Develops working knowledge of the client's industry and uses it to support continuous improvement initiatives.

Interfaces with the application development team to validate test results for new applications ensuring they meet business requirements.

3+ years of business analysis experience

Degree or equivalent in Business, Information Systems, or Computer Science

Prior working knowledge of ServiceNow

Experience with Agile methodology

Excellent written and verbal communication skills

Ability to understand business processes and translate them into technical specifications

Strong problem-solving and analytical skills

Ability to work effectively with people at all levels of the organization

Client-focused approach with strong interpersonal skills

Working knowledge of system development life cycle concepts

Highly skilled with Microsoft Visio